Refund Policy
Who are we?
Derwent Water Marina Ltd is a company registered in England under company number: 04566845 trading as Derwent Water Marina. www.derwentwatermarina.co.uk is a site operated by Derwent Water Marina Ltd.
We are located at:
Derwent Water Marina Portinscale Keswick Cumbria CA12 5RFYou can contact us at:
Telephone: 017687 72912 Email: info@derwentwatermarina.co.ukReturns (refunds and exchanges)
If you are not happy with the item you have purchased, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. We are unable to offer you a refund or exchange if it is over 30 days.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original, undamaged packaging and returned with any accessories, labels and “free gifts” or bonus items. To complete your refund or exchange we will need a completed Returns Form and a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Faulty Goods
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and receive a full refund.
This right is restricted to 30 days from the date you took ownership of the goods (this will be the date of purchase or the date the goods were delivered to you – whichever is later).
After the initial 30 days, you are unable to demand a full refund in the first instance, but you still have the right to a repair or replacement.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify that we have received your returned item, along with our approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your debit card or original method of payment, within 14 calendar days.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
- Any item that is returned more than 30 days after delivery.
- Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact your account again and then contact your card provider or bank. There is often some processing time before a refund is posted. If you still do not receive your refund, please contact us at info@derwentwatermarina.co.uk.
Sale items
Shipping
To return your product, please call or email us at info@derwentwatermarina.co.uk with any queries.
Please include your completed Return Form with your product and return it to:
Derwent Water Marina
Portinscale
Keswick
Cumbria
CA12 5RF
You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. Delivery costs are non-refundable. If you receive a refund, the cost of delivery will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Right to cancel
Distance selling/mail order – In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. You will be responsible for the cost of returning a cancelled order to us. To exercise your right to cancel follow the steps below:
Send an email to us at: info@derwentwatermarina.co.uk with ‘Cancel Order’ and your ‘Order Number’ in the subject line.
We will refund to you the price paid for the items. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
